Q. What features come with the Base REO Sentinel™?

A. The REO Sentinel™ device is delivered with its own special Lithium Batteries, cellular radio, a second wireless radio to “talk” with supported remote sensors, an array of sensors capable of measuring rapid changes in temperature and humidity, presence of toxic gases such as Propane, Butane and Methane, loud pulsing noises, motion as well as a VGA quality color camera (no video).

Q. Does the Base REO Sentinel’s™ cellular device allow for voice communication like a cell phone?

A. No. It operates on a custom designed cellular network capable of sending only data.

Q. Is the REO Sentinel™ also a Smoke detector?

A. No. We have cleverly built in a smart microphone capable of “listening” for a high decibel, pulsing , screech type alarm common to most external smoke detectors.

Q. If a loud Emergency Vehicle drives by my house will the REO Sentinel™ report it as a Smoke Alarm?

A. Typically not. The intelligence of the device will “listen” for the pulsing alarm common to most smoke detectors to remain constant for nearly 30 seconds. In most cases an Emergency vehicle sounding its siren will have gone by during that period, thus reducing the chances of false reporting of a smoke alarm.

Q. Where is the best place to put my REO Sentinel™?

A. See the Installation Section for more information, but the best general location is facing a well trafficked area between the front door and Living Area or the Living Area and Kitchen for residential properties.

Q. Can the REO Sentinel™ detect Marijuana smoke?

A. Unless there is enough smoke of any kind to set off a smoke detector within range of the REO Sentinel™, it will not detect Marijuana. It will also not trigger the gas sensor within the REO Sentinel.

Q. If a picture is taken by the Base REO Sentinel™ will it be attached to my email alarm notification?

A. Yes. It will show up as a normal attachment in the form of a .jpg image.

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Q. What type of remote sensors can communicate with the Base REO Sentinel™?
A. Currently there are several remote sensors that send a wireless signal to the REO Sentinel™ including a Window/Door sensor and a water sensor. REO Sentinel™ continues to develop and qualify new and innovative sensors aimed at deterring theft and vandalism and will make them available through our website.

Q. How do they communicate?

A. Remote sensors are wireless devices and send short wave Radio frequency transmissions to the Base REO Sentinel™ when activity is detected.

Q. Where would I place a remote water detector?

A. Typically anywhere in your property where water damage could occur. Some suggested areas of placement are: sump pumps, basements, water heaters, laundry rooms, kitchens, bathrooms. Placement is not limited to this list. Placement should be anywhere you have concerns of water damage occurring.

Q. Is there a maximum number of remote sensors I can attach to a single Base REO Sentinel™?

A. Currently we recommend 6-8 per property.

Q. How far from the Base REO Sentinel™ can a remote sensor be placed?

A. Approximately 100 feet is the maximum distance depending on the construction of walls.

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Q. What will I need to install the monitoring system with remote sensors?

A. Typically a 3-step ladder, a Phillips head screwdriver and 2 AA batteries for each sensor. For your convenience, the instruction manual is located here, Installation Instructions. You can print this manual or save it to your computer for future reference. The manual lists the tools required for installation.

Q. What types of batteries are needed for remote sensors?

A. Window/Door remote sensors each require two (2) AA batteries, (not included). The water sensor requires two (2) AA batteries and one (1) 9V battery (not included).

Q. Is there a recommended location?

A. The REO Sentinel™ base unit should be placed where most of the “foot traffic” or activity within the house should take place. Do not face the unit directly toward sunlight or an uncovered window. Prior to installing the unit, take a photo using your cell phone or other digital camera so that you can preview the area where the unit will capture activity. If you do not like the view from your device, you will probably not like the view from REO Sentinel™. Try a few locations throughout the property prior to making your selection. If you do not like the location of a unit following installation, simply move the unit to a more desired location in the property.

Q. I made a mistake connecting my remote sensors, how can I fix it?

A. Please refer to the installation manual or the back of the Property Installation card enclosed with your Base REO Sentinel™ device. You will see references to an “Activation Button” which can be used as a reset to clear memory and allow you to re-register each remote sensor in the order and location desired.

Q. Is there an Installation or Instruction Manual?

A. The instruction manual should have been included with your order, however, if you need additional copies of the manual, please click here Installation Instructions. You can view, print or save the manual for future reference.

Q. What should I do if I need to remove the installed devices?

A. Contact customer service by calling 877-815-7760. Customer service will need the Unit’s ID tag number along with some information from you to deactivate the unit.

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Q. How can I order the special REO Sentinel™ lithium batteries or additional sensors?

A. Batteries or additional supplies may be purchased via our website by selecting products from our home page. Please note that regular D batteries will NOT operate the REO Sentinel™. Please refer to the installation manual if adding additional sensors to your system.

Q. What do I do if the Base REO Sentinel™ does not work?

A. Please reference the enclosed Installation Manual and its references to troubleshooting. If additional assistance is required please contact customer service at 877-815-7760 for any assistance you may need.

Q. What is my Warranty?

A. The Base REO Sentinel™ offers a 12 month limited warranty. There is no warranty extended to batteries or remote sensors.

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Q. How will I be notified of a detected event?

A. The monitoring system can send up to a total of ten (10) emails, SMS (text) messages or combination thereof per “alarm”. Different contacts by alarm type can also be selected.

Q. What monitoring options are available to me with REO Sentinel™ ?

A. Monitoring plans for those who purchase the REO Sentinel™ are month-to-month with no minimum Term required. Those customers leasing the REO Sentinel™ (which includes the monthly monitoring) are required to sign up for a minimum Term of 9 months. You may select to receive either text messages, emails with photos or both. There are plans and package plans that offer discounts for prepaying your monitoring packages in full. Visit Products and Services and then shop for the plan that best fits your monitoring needs as well as your budget.

Q. Do remote sensors have additional costs?

A. Yes, ranging from $3/month to $15/month each depending on the type of sensor. Purchases are also available starting as low as $12 each and subject to quotation at time of ordering. All prices are subject to change.

Q. Are there any additional fees?

A. Shipping Fees are not included in any price quotations. Each base REO Sentinel™ also requires an initial cellular network activation of $29. If a device is de-installed / de-activated from a location and then reinstalled/reactivated within a thirty day period, there will be a small data entry fee of $11. All prices are subject to change.

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Q. How can I order an REO Sentinel™?

A. Select “Product” from the home page and view all products available for purchase from REO Sentinel™. If you have additional questions, please send an email using our “Contact Us” page or call customer service at 877-815-7760.

Q. What do they cost?

A. List price for a single unit is estimated to be $375, however volume discounts do apply. All prices are subject to change. To view the latest technology available and the lowest prices available, go to “Products” on our home page www.reosentinel.com.

Q. Can I Rent or Lease an REO Sentinel™?

A. Yes. While volume discounts may apply, a monthly rental fee (which includes the Monthly Monitoring Fee) is approximately $79 per month with a fixed Term monitoring agreement. All prices are subject to change.

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Q. When are the Customer Support lines open?

A. Representatives are ready to assist you Monday – Friday 8am EST – 8pm EST.

Q. How fast can I expect responses to my email or sales or customer service representatives?

A. It is our goal to provide responses within 2 hours depending on the condition of the request. Should an email be received at the end of a business day or outside normal business hours, we will provide next day responses.

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